Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@jellycatstores.com  Please note that returns will need to be sent to the following address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@jellycatstores.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bloomex.store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@jellycatstores.com Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@jellycatstores.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bloomex.store.

 Return & Refund Policy

Last Updated: 18-02-2025

At Bloomex, we strive to deliver fresh, beautiful arrangements and gifts with care. However, if you’re unsatisfied with your order, here’s how we can help:

1. Returns & Exchanges

• Timeframe: Notify us within 24 hours of delivery for floral arrangements or perishable items (e.g., plants, chocolates). Non-perishable gifts (vases, plush toys) may be returned within 7 days.

• Conditions:

  • Items must be unused, in their original condition, and in the packaging provided.

  • For flowers/plants: Minor wilting due to natural aging is not eligible for refunds.

2. Eligibility for Refunds/Replacements

We accept returns/exchanges for:

• Damaged/Defective Items: Provide photos within 2 hours of delivery.

• Incorrect Order: Contact us immediately if the product does not match your order.

• Dissatisfaction: Let us know within 24 hours, and we’ll work to resolve the issue (refund or replacement).

Non-Refundable Situations:

• Orders declined or delayed due to incorrect addresses/recipient unavailability.

• Personalized items (e.g., engraved vases).

• Seasonal/holiday items (e.g., Christmas wreaths) after the holiday.

3. Refund Process

• Approved Claims: Refunds will be issued to the original payment method within 5–7 business days.

• Store Credit: Optionally, we may offer store credit for future purchases.

• Replacements: Subject to availability, we’ll redeliver at no extra cost.

4. How to Initiate a Return

Contact us via:

• Email: [Insert Email, e.g.,Support@jellycatstores.com 

Include in Your Request:

• Order number

• Photos of the issue (if applicable)

• Reason for return

5. Shipping Returns

• Customers are responsible for return shipping costs unless the error was ours.

• For perishable items (flowers, plants), returns are not required—we trust your feedback.

6. Holiday/Event Policy

Orders for holidays (e.g., Valentine’s Day, Mother’s Day) must be reported within 6 hours of delivery due to high demand.

Final Notes

• We reserve the right to deny refunds if policies are not followed.

• Bloom arrangements may vary slightly from website images due to seasonal availability.

Contact Us:
For questions, email Support@jellycatstores.com  

Thank you for trusting jellycat with your special moments!